Privacy Policy

1. Who we are

The Sharetea mobile application (the “App”) lets customers browse menus, place eligible orders, participate in membership and reward programmes, manage vouchers, and view order records. FeedMe AI provides and supports the App’s technology platform for Sharetea Malaysia and its participating outlets.

This notice explains how personal data is handled when you use the App. It is issued with reference to Malaysia’s Personal Data Protection Act 2010 (“PDPA”).

2. Personal data we collect

We collect only the information needed to operate the features you choose to use:

• Account and membership information: name, mobile number, email address, account identifier, date of birth, gender, membership tier, points, vouchers and rewards.
• Order information: items selected, outlet, order and transaction records, collection or delivery details where applicable, and the address or contact number you provide for an order.
• Profile and camera information: a profile photo only if you choose to add one. The App may use your camera when you choose to scan a QR code or take a profile photo.
• Support information: information you provide when contacting us about an account, order or reward.

We do not store your full payment-card or bank-account details. Payments are handled through the payment option or provider shown at checkout.

3. How we use personal data

We use personal data to:

• create and manage your App account and membership;
• process and fulfil your orders, including coordinating with the relevant Sharetea outlet;
• calculate points, issue and redeem vouchers, and maintain reward records;
• provide customer support, investigate service issues and prevent misuse or fraud;
• meet legal, accounting and regulatory obligations; and
• send service-related communications about your account, order or reward. Promotional communications are sent only where permitted and you may opt out through the relevant channel.

4. When we share personal data

We do not sell personal data. We disclose data only when necessary to provide the App and the services you request, including to:

• the relevant Sharetea Malaysia outlet or operator so it can prepare, fulfil and support your order or membership benefit;
• technology providers that provide authentication, cloud hosting, database and secure file-storage services for the App;
• payment providers involved in processing the payment method you select at checkout;
• professional advisers, regulators or law-enforcement authorities where required by applicable law or to protect our rights, users or services; and
• a successor entity in connection with a corporate transaction, subject to applicable law.

Our service providers may process data only for the purposes of providing their services to us and under appropriate confidentiality and security obligations.

5. International transfers

The cloud and payment providers used by the App may process personal data on systems located outside Malaysia. Where this occurs, we take reasonable steps to ensure that the transfer is handled in accordance with applicable law and appropriate safeguards.

6. Retention and security

We retain account, order and membership information for as long as needed to provide the App, administer the relevant customer relationship, resolve disputes and meet legal, tax, accounting or fraud-prevention requirements. We use reasonable administrative, technical and organisational safeguards designed to protect personal data. No online service can guarantee absolute security.

7. Your choices and rights

Subject to the PDPA and applicable law, you may ask to access or correct personal data, withdraw consent where processing depends on consent, or request deletion of your App account and associated data. Some data may need to be retained where necessary for completed transactions, legal, tax, accounting, fraud-prevention or dispute-resolution purposes.

8. Children

The App is intended for users aged 18 and above. We do not knowingly collect personal data from children through the App. If you believe a child has provided personal data, please contact us so that we can review the request.

9. Changes to this policy

We may update this policy when our services or legal obligations change. The revised version will be posted on this page with a new “Last updated” date.

10. Contact

For privacy questions, requests or complaints, contact FeedMe AI at support@feedme.cc or +60 12-352 0358.